You're with a client. Your phone just rang. That was a new booking — and now it's gone.
HARK answers your calls 24/7 — handling new enquiries, rebookings, and after-hours gift booking calls while you focus on the client in front of you.
The missed call that costs more than you think.
When you're with a client, you cannot answer the phone. That's not a flaw in how you work — that's the job. But every call that goes unanswered is a potential booking that ends up with another practitioner.
New clients
New clients who call a remedial massage practice or day spa want to ask about your approach before they book. Voicemail doesn't work for that. They hang up and search for the next option.
Returning clients
Loyal clients who call to rebook with their regular therapist try once, maybe twice. If the call doesn't get answered, the friction builds quietly until they find someone easier to reach.
4 missed new client calls per week × 65% conversion × $110 average session
= $286/week in missed revenue
That's $1,144/month from new client enquiries alone. HARK Starter: $79/month. One recovered booking per fortnight covers it.
HARK answers the call. You stay with your client.
Forward your number to HARK
Takes under two minutes, no new number needed.
A caller rings your practice
HARK answers in under two seconds with your business name and a calm, professional greeting.
HARK answers questions
Treatments offered, session lengths, availability, your approach — based on the details you set up.
Intake notes recorded
HARK records intake notes with the booking — what the caller wants to focus on, any relevant concerns they mention. You read it before the session.
The caller gets confirmation
The caller gets an SMS confirmation. The booking is recorded. You finish the session without interruption.
Every call your practice receives — answered professionally
"Do you treat [specific condition]?"
HARK answers based on your service details. Complex needs are flagged for a callback.
"Can I book with [therapist name] next week?"
HARK checks availability and confirms the appointment.
"How long is a remedial massage session?"
Answered accurately, 24 hours a day.
"I'd like to rebook my usual appointment"
HARK handles the rebooking without any manual work from you.
"Do you have gift vouchers?"
HARK answers gift enquiries and takes the details for follow-up.
After-hours gift bookings
Mother's Day gift calls at 9pm, Christmas package enquiries on weekends. HARK captures all of them.
The weeks before Mother's Day are your biggest gift booking period.
Gift callers don't keep business hours. They call when they're thinking about it — on a Wednesday evening, on a Sunday, during your busiest treatment window. HARK answers every call and captures every gift enquiry, 24 hours a day, seven days a week. Don't hand those bookings to your competitors because the phone wasn't answered.
Clients who want a specific therapist. Intake notes captured.
HARK can be set up to ask which therapist a caller would like to book with and check that therapist's availability specifically. For new clients, HARK asks about their main concern or area to focus on. That note is recorded with the booking — so when you read your appointments for the day, you know what each client needs before they walk in. No surprises. No scrambling mid-session.
One recovered booking per fortnight covers it.
Annual plans: 20% off. 30-day money-back guarantee. Cancel anytime. No setup fees.
Starter
$79/month
- ✓Up to 150 calls per month
- ✓24/7 call answering
- ✓Appointment booking
- ✓Google Calendar integration
- ✓SMS confirmations
Sole practitioners and small teams
Growth
$149/month
- ✓Unlimited calls
- ✓Everything in Starter
- ✓Fresha integration
- ✓CRM contact management
- ✓Analytics dashboard
Practices with higher call volume
Pro
$299/month
- ✓Everything in Growth
- ✓Multi-practitioner support
- ✓API access
- ✓Outbound campaigns
Multi-practitioner clinics
Questions from wellness practitioners
Your next client just called. Did anyone answer?
Every unanswered call is a booking that could have been yours. HARK makes sure the call gets answered — professionally, calmly, and in a way that reflects the quality of care you provide.
30-day money-back. Cancel anytime. No lock-in. Under 10 minutes to go live. View all plans · Contact us
HARK is an AI phone receptionist for Australian small businesses. Made in Australia. Data stored in Australia. Australian privacy compliant.