Every patient call answered while you're in a session.
HARK connects directly to Cliniko, books new patients in real time, and stores all data in Australia. Go live in under 10 minutes.
You're 30 minutes into a consultation. Your phone is ringing.
No one answers.
The new patient on the other end doesn't leave a voicemail. They open Google and call the next practice on the list.
Your receptionist is stretched.
Your receptionist is at the front desk checking in a patient. The phone rings in the back. She can't be in two places. The call drops to voicemail anyway.
Voicemail is a dead end for new patients.
Research consistently shows new patient callers hang up rather than leave a message — and they don't call back. They book elsewhere.
Set up once. Answer calls forever.
Choose your practice type
Pick from pre-built templates for allied health, GP, and dental. Your appointment types, session lengths, and common patient questions are already configured.
Add your details
Enter your practitioners, appointment types, and availability. Takes about five minutes.
Connect Cliniko
One click. HARK links to your Cliniko account and checks real-time availability. When a patient calls, HARK books them directly into Cliniko — no double bookings, no manual entry.
Forward your calls and go live
Keep your existing number. Forward calls to HARK. The whole process takes under 10 minutes.
Built for practices that can't pause mid-session.
Cliniko integration
HARK books appointments directly into Cliniko. Real-time availability. No double-booking. No separate calendar to manage.
24/7 new patient capture
Your practice phone is answered before 8am, after 5pm, and every time you're between sessions. New patients book when they're ready — not when you're free.
Natural conversation
Not a phone tree. HARK holds a proper conversation, answers questions about your practice, and books the appointment — the same way a trained receptionist would.
Intake notes captured
The caller's reason for visiting is noted with the booking in Cliniko. You know what's coming before the patient walks through the door.
AU data and privacy
All data stored in Australia. Compliant with the Australian Privacy Act. HARK stores no clinical or health record information — it books the appointment, not the medical record.
SMS confirmations
Patients get a confirmation SMS immediately after booking. Fewer no-shows. No manual follow-up required.
One recovered new patient per fortnight covers the cost.
5 missed new patient calls/week × 0.7 conversion × $160 avg consult = $560/week at risk. Every patient after breakeven is pure upside — with a lifetime value of 5x or more.
Starter
$79/month
- ✓Up to 150 calls per month
- ✓24/7 call answering
- ✓Appointment booking
- ✓Google Calendar integration
- ✓SMS confirmations
Solo practitioners
Growth
$149/month
- ✓Unlimited calls
- ✓Everything in Starter
- ✓Cliniko integration
- ✓CRM contact management
- ✓Advanced analytics
Small clinics — the most popular choice
Pro
$299/month
- ✓Everything in Growth
- ✓Multi-location support
- ✓API access
- ✓Outbound campaigns
Multi-location practices
Built for the privacy requirements of Australian health practices.
Made in Australia
Built by an Australian team for Australian compliance requirements.
Data stored in Australia
Never transferred to offshore servers.
Australian Privacy Act compliant
Meets AU health data handling obligations.
Bank-grade encryption
Data is encrypted in transit and at rest.
No clinical data stored
HARK records the booking, not the health record. Same risk profile as an online booking form.
30-day money-back guarantee
If HARK doesn't pay for itself in the first month, you get a full refund.
Questions from practitioners
Stop losing new patients to voicemail.
Every missed call is a patient decision — leave a voicemail or call the next practice. Give them an answer instead.
30-day money-back guarantee. Cancel anytime. No lock-in. View all plans · Contact us